OTRS Update and Installation Guide¶
This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on the GNU website.
Contents
- Introduction
- Hardware and Software Requirements
- Installation
- Preparation: Disable SELinux
- Step 1: Unpack and Install the Application
- Step 2: Install Additional Programs and Perl Modules
- Step 3: Create the OTRS User
- Step 4: Activate the Default Configuration File
- Step 5: Configure the Apache Web Server
- Step 6: Set File Permissions
- Step 7: Setup the Database
- Step 8: Setup Elasticsearch Cluster
- Step 9: Start the OTRS Daemon and Web Server
- Step 10: First Login
- Step 11: Setup Systemd Files
- Step 12: Setup Bash Auto-Completion (optional)
- Step 13: Further Information
- Updating
- Step 1: Stop All Relevant Services and the OTRS Daemon
- Step 2: Backup Files and Database
- Step 3: Install the New Release
- Step 4: Run the Migration Script
- Step 5: Update Installed Packages
- Step 6: Start your Services
- Step 7: Start the OTRS Daemon and Web Server
- Step 8: Manual Migration Tasks and Changes
- Recommendation: Convert Your MySQL Database
- Backup and Restore
- Performance Tuning