How to Extend OTRS

Contents

• Writing A New OTRS Front End Module
  • What we want to write
  • Default Config File
  • Front End Module
  • Core Module
  • Template File
  • Language File
  • Summary
• Writing A New OTRS Front End Component
  • The Goal
  • Using The Skeleton Command
  • The Route Configuration
  • Component Template Code
  • Component Core Code
  • Component Style Code
  • Passing Parameters to the Route Component
  • Component Folders
  • Packaging Additional Vendor Modules
• Using the power of the OTRS module layers
  • Agent Authentication Module
    • Agent Authentication Module Code Example
    • Agent Authentication Module Configuration Example
    • Agent Authentication Module Use Case Example
  • Authentication Synchronization Module
    • Authentication Synchronization Module Code Example
    • Authentication Synchronization Module Configuration Example
    • Authentication Synchronization Module Use Case Example
  • Customer Authentication Module
    • Customer Authentication Module Code Example
    • Customer Authentication Module Configuration Example
    • Customer Authentication Module Use Case Example
  • Customer User Preferences Module
    • Customer User Preferences Module Code Example
    • Customer User Preferences Module Configuration Example
    • Customer User Preferences Module Use Case Example
  • Queue Preferences Module
    • Queue Preferences Code Example
    • Queue Preferences Configuration Example
    • Queue Preferences Use Case Example
  • Service Preferences Module
    • Service Preferences Code Example
    • Service Preferences Configuration Example
    • Service Preferences Use Case Example
  • SLA Preferences Module
    • SLA Preferences Code Example
    • SLA Preferences Configuration Example
    • SLA Preferences Use Case Example
  • Log Module
    • Log Module Code Example
    • Log Module Configuration Example
    • Log Module Use Case Example
  • Output Filter
    • FilterElementPost
    • FilterContent
    • FilterText
    • Output Filter Code Example
    • Output Filter Configuration Example
    • Output Filter Use Case Example
    • Best Practices
  • Stats Module
    • Dynamic Stats
    • Static Stats
  • Ticket Number Generator Modules
    • Ticket Number Generator Code Example
    • Ticket Number Generator Configuration Example
    • Ticket Number Generator Use Case Example
  • Ticket Event Module
    • Ticket Event Module Code Example
    • Ticket Event Module Configuration Example
    • Ticket Event Module Use Case Example
    • Ticket and Article Events
  • Dashboard Module
  • Notification Module
    • Notification Module Code Example
    • Notification Module Configuration Example
    • Notification Module Use Case Example
  • Ticket Menu Module
    • Ticket Menu Module Code Example
    • Ticket Menu Module Configuration Example
    • Ticket Menu Module Use Case Example
  • Root Application Module Layer
    • Root Application Component Code Example
  • Network Transport
    • Transport Back End
  • Mapping
    • Mapping Back End
  • Invoker
    • Invoker Back End
  • Operation
    • Operation Back End
  • OTRS Daemon
    • OTRS Daemon Modules
  • OTRS Scheduler
    • OTRS Scheduler Task Managers
    • OTRS Scheduler Task Workers
  • Overview
  • Dynamic Fields Framework
    • Dynamic Fields Framework (Legacy API)
    • Dynamic Fields Framework (New API)
  • Dynamic Field Interaction With Front End Modules
    • Dynamic Field Interaction (Legacy API)
    • Dynamic Field Interaction (New API)
  • How To Extend The Dynamic Fields
    • Create a New Dynamic Field Type (for ticket or article objects)
    • Create a New Dynamic Field Type (for other objects)
    • Create a New package to Use Dynamic Fields
    • Extend Back End and Drivers Functionalities (Legacy API)
    • Extend Back End and Drivers Functionalities (New API)
    • Other Extensions
  • Create New Dynamic Field
    • Dynamic Field Password Files
  • Creating a Dynamic Field Functionality Extension
    • Dynamic Field Foo Extension files
  • Ticket Postmaster Module
  • Process Management
    • Process Management Modules